Warranty Policy
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General Warranty Overview
- G3 Eurowerks ("G3EW") strives to provide premium products, installation, and customer service. These Warranty and Return Policies apply to all purchases, installations, and services unless superseded by a separate written agreement signed by G3EW.
- By purchasing or installing any product through G3EW, Benz Werks Performance, Brabus, or any affiliated installer, the customer agrees to the terms listed below.
- G3 Eurowerks ("G3EW") strives to provide premium products, installation, and customer service. These Warranty and Return Policies apply to all purchases, installations, and services unless superseded by a separate written agreement signed by G3EW.
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Installation Warranty
- Products Installed by Benz Werks Performance, other authorized G3EW partners, or Brabus
- Parts Warranty:
- Provided by Brabus per Brabus' manufacturer warranty terms.
- Labor Warranty
- Provided by either Benz Werks Performance or Brabus: based strictly on the installer of record. Benz Werks Performance offers a 1-year warranty on installation workmanship. Normal wear and tear, improper treatment -including racing or car rallies- are not covered under warranty. Warranty acceptance is subject to inspection and approval.
- Parts Warranty:
- Products Installed by Benz Werks Performance, other authorized G3EW partners, or Brabus
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- Product Installed by Any Other Person or Entity:
- Products installed by any party other than Benz Werks Performance, Brabus, or other authorized installers by G3EW carry: NO parts warranty, NO labor warranty, NO exceptions.
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Warranty Claim Requirements
- Labor-related warranty claims must be submitted within 10 calendar days of issue discovery.
- All claims must be submitted via the Warranty Claim Submission Form on the G3EW website.
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Product Warranty Terms
- Product workmanship warranty:
- 1 year from the date of installation.
- Manufacturer warranty:
- Valid for the full duration for the manufacturer's stated warranty (Brabus or other), no exceptions.
- Extended warranties:
- Available at an additional cost and quoted on a case-by-case basis.
- Product workmanship warranty:
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Customer-Supplied Products
- Customer-supplied products for installation are generally not accepted, but may be evaluated on a case-by-case basis.
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IF ACCEPTED:
- G3EW will charge a 15% coordination fee on the labor and materials required by Benz Werks Performance or any other authorized installer.
- G3EW provides no warranty of any kind -neither parts nor labor- on customer-supplied items.
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IF ACCEPTED:
- Customer-supplied products for installation are generally not accepted, but may be evaluated on a case-by-case basis.
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Limitation of Liability
- G3EW is not responsible for:
- Damage caused by improper installation by an unauthorized party
- Modifications performed by the customer or third parties
- Shipping delays, carrier-related damage, or manufacturer defects
- Any indirect, incidental, or consequential damages
- All warranty remedies are limited exclusively to the terms outline above.
- G3EW is not responsible for:
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Acceptance of Terms
- By purchasing, receiving, or installing any product or service from G3 Euro Werks, Benz Werks Performance, Brabus, or their affiliates, the customer acknowledges and accepts these Warranty, Return, and Installed Terms.